Program Manager

Summary

Result-driven professional with 12 years overall experience in the E-commerce industry. Worked with
Registration & compliance, Enterprise Risk Management & Compliance, Lending, Fraud risk operations in
Amazon.com focusing on customer experience and achieving operational & risk control objectives of
organization.
Executive Profile:
Stakeholder Management: Proven success in collaborating with Internal/external, Risk & Product
owner stakeholders for running successful business operations with insightful experience of implementing
procedures & service standards for business excellence.
Experience in setting & developing up new teams by coordinating with Operations, Risk teams,
workforce, training, support functions, Quality teams as per the business requirements.
Promoting People development by identifying training needs and working with learning &
development teams, leadership institutes and functional leaders to arrange, govern, build adoption on
skill developing programs/trainings.
Experience in program management by dealing projects like security initiatives, creating Standard
operating procedures (SOPs), cross functional queue launches, country launch readiness, process ops
readiness.
Key skills

Expectations

Looking for any Senior manager operations role or program management role, as i am having diversified experience on both people and program management. Have a total experience of 12 years in Amazon.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Operations Management
• Process
• Program Management
• Stakeholder Management
• KPI Optimization
• Transition
• Transformation
• Reporting
• Documentation