Program Manager

Summary

Responsible for the overall implementation, execution, and account management of small and large projects. Primary contact for internal/external partners. Managed program scope, schedule, budget, contractual, requirements, and constraints.
Lead collaboration process with cross-functional teams (Client Success Managers, Data Enrichment, Sales, and Support).
Strategically built strong client relationships.
Managed and analyzed quarterly reports, monitored trends, anomalies, and insights. Developed, managed, and conducted platform training.
Provided timely client responses to enhance the end user performance and experience.
Contributed to the growth and efficiency of the Managed Services team.

Expectations

Growth and development opportunities.

Employment Preferences

Academic Degree

Experience

Skills

• CORE COMPETENCY
• Account Management
• Analytical Intelligence
• Budget Management
• Change Orders
• Client Management
• Client Services
• Contract Management
• Critical Thinker
• Cross-Functional Team Management
• Effective Communicator
• New Hire Coach
• Development
• Process Implementation
• Project Management Relationship Builder
• Strategic Planner
• Training