Product Support Specialist

Tech Support New York City, New York, United States

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Summary

Innovative Product Specialist with expertise in Product Support and Operations, as well as cross-collaboration with several teams (Eng, Product, Sales) to improve user experience and mitigate product bugs & issues. My years of experience have given me precise insights into what end users prioritize in a product, ensuring they feel fully supported, from sufficient help center content to exceptional customer support and punctual bug resolution. I have 5 years of relevant experience in product / customer support, cross-functional collaboration with Product / Eng teams, and customer success. In these 5 years, I worked to maintain healthy working relationships with a variety of clients, ranging from government agencies to large corporate advertisers (Meta, Amazon, Dentsu, etc.). I have protected more than millions in revenue through proper stakeholder management and excellent product support / bug management. Bilingual in English & Spanish.

Expectations

I'm looking for a role that involves product support, with some degree of client interaction to get firsthand insight into the products' operations. Ideally, I would be working cross-functionally with the Product and Engineering teams to determine the best solutions for product issues and bugs, using support data to backup my claims.