Product Support, Platform Support, Cloud Support, Production support

Summary

Experienced Production Support Engineer with a strong background in maintaining high-availability systems, resolving critical incidents, and ensuring smooth operation of production environments. Skilled in troubleshooting across cloud platforms (AWS, Azure, GCP), CI/CD tools (Jenkins, Git), containers (Docker, Kubernetes), and networking components. Proficient in root cause analysis (RCA), environment monitoring, log analysis, and implementing automation to reduce manual intervention and improve system reliability. Adept at collaborating with cross-functional teams, coordinating releases, and driving issue resolution under pressure to meet SLAs and ensure uptime. Committed to continuous improvement, incident prevention, and delivering a stable user experience.

Expectations

Stable organization that focuses on reducing downtime and improve application performance, cost and Reliability

Employment Preferences

Expected Base Salary

*,*00,000 INR

Expected Total Compensation

*,*00,000 INR

Academic Degree

Experience

Skills

• Incident Management
• JIRA
• Service Now
• Support
• Cloud
• Devops
• SLA
• Ticket
• Deployment
• Monitoring
• Observability