Product Support Manager (lead for User support)

Summary

- 13+ years of experience across managing clients, digital marketing, handling large scale operations, defining strategy, leading XFN projects & leading people.
- Currently leading a team responsible for driving customer success & customer service operations for product with 100M+ users
- Developed and executed a unique engagement model for product leadership. Product improvements via Joint partnership led to 80% reduction in customer support tickets (over 3 years)
- Managed account portfolio with revenue >$10M driving 100% YoY growth
- Focussed on constant upskilling via education and by picking new professional challenges.

Expectations

I enjoy solving complex problems. I approach all functions (sales, operations, product) as essentially problems that need a framework to solve. My expectations from job are threefold
- Ability to use my skills with some form of autonomy (I do not thrive in micro managerial structures)
- Solving real problems that provides both professional and personal satisfaction
- A people first culture (I am a great believer that ultimately people are the biggest asset of an organization)

Employment Preferences

Expected Base Salary

**0,000 USD

Expected Hourly Rate

**0 USD/hr

Academic Degree

Experience

Skills

• Account Management
• Digital Marketing
• Influence Without Authority
• Customer Support Operations
• Problem Solving
• Product Strategy
• Stakeholder Management
• People Management
• Coaching