Product Owner/ Product Manager

Summary

C ertified Salesforce Product Owner & Administrator with 7+ years of experience leading patient and provider portals, CRM ecosystems, and digital health platforms. Skilled in backlog ownership, PRDs, MVPs, and Agile delivery, with proven success delivering Salesforce Service Cloud, Experience Cloud, Data Cloud, and Einstein AI enhancements. Experienced in driving portal adoption, data accuracy, A/B testing, and regulatory-compliant workflows (HIPAA/PHI, FDA). Currently expanding expertise in Machine Learning (ML), Large Language Models (LLMs), and AI-driven product innovation to improve patient engagement, streamline workflows, and reduce support burdens.

Expectations

I am looking for a Product Owner/Manager role where I can apply my Salesforce and portal expertise while expanding into AI-driven platforms. I value empathetic leadership and collaboration, and Im especially motivated to create products that simplify complex processes and empower end users across industries.

Employment Preferences

Expected Base Salary

**0,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Salesforce Product Owner
• AI Driven CRM Solutions
• Patient
• Provider Portals
• Regulatory Compliant Digital Health Platforms
• Service Cloud
• Case Management
• Omni-channel Routing
• Service Cloud Voice
• Cloud
• Community Configuration
• Data Cloud
• Integration
• Deduplication
• Data Integrity
• Einstein
• Guided Workflows
• Analytics
• Salesforce Administration
• Roles
• Profiles
• Flows
• Validation Rules
• Dashboards
• Reporting
• Backlog Grooming
• User Story Writing
• Acceptance Criteria
• UAT Support
• Jira
• Azure DevOps
• Sprint Planning
• Release Management
• Cross-functional Collaboration
• Engineering
• Design
• Data Science
• Compliance
• Agile
• Scrum
• SAFe 6.0 POPM Certified