Product Owner and Business Analyst

Business / Systems Analysis Asheville, North Carolina, United States

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Summary

Oversaw a team of 50+ employees, managing budgets, phone inquiries, office organization, and executive team scheduling and travel plans for smooth operations.

Provided technical support and system solutions averaging a minimum of 200 solved client tickets per week.

Collaborated with business partners on implementation, including training, change management, and communications.

Spearheaded launch of new client onboarding software by training clients and employees, troubleshooting and coordinating with the Product Management team to improve overall operational efficiency and to maintain strong client relationships.

Conducted prospect and borrower credit analysis, evaluating loan reviews, cash flow, operating statements, credit reports, and tax documents to approve qualified customers and provide risk ratings for working capital loans up to $200K.

Expectations

I am eager to find an organization where I am able to grow my technical expertise, and strongly believe I possess the necessary skills and qualifications to be successful in the SaaS industry.