Product Owner/Business Analyst

Product Management Bengaluru, Karnataka, India

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Summary

Detail-oriented team player with 10+ years of experience in requirements gathering, scope development, project planning and tracking. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Ability to handle multiple projects simultaneously with a high degree of accuracy and well-versed in building positive relationships with different stakeholders.
Interacted and brainstormed with different stakeholders to understand business needs and market landscape to translate into requirements and project scope.
Liaised with product team and development team to help break down requirements into epics and implementable user stories for multiple web and mobile applications.
Oversaw entire product development from creation to rollout and delivery for Transport Management SaaS Platform.
Prioritized roadmap in order to achieve product goals and communicated effectively with team members/stakeholders to deliver updates on project milestones and deadlines.
Reduced project downtime with quality product inspections as part of acceptance testing.
Developed product documentation to communicate upcoming features and workflows to users.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Primary point of contact for all functional queries on the platform and providing functional training to users and developers.
Creating dashboards and reports(SQL/Excel) for client, senior management and different business units in mortgage services for trend analysis of operational and service level agreement metrics
Generate monthly client PowerPoint presentation to track performance of different business units
Monitor key metrics, identify issues/opportunities, research, and escalate as appropriate
Enabling effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Validate data between different applications, troubleshoot and provide RCA in case of mismatch
Automated reporting process resulting in 60% improvement in efficiency.