Product Owner candidate in Reading, England, United Kingdom

Summary

Lead Consultant | Product Owner (Contract)
Xiatech
Feb 2023 - Present
Delivering omni-channel solutions that enable retail clients to digitally transform their business with 360 degree, real-time data views.
Clients & projects include:
G-Star RAW: Integrating operational systems in real time, creating a unified view of the customer & business.
REISS: Integrating new ERP and PoS systems into our data warehouse & extending our working partnership to include passing operational batch data between new systems and existing architecture.

Product Owner, Mobile Apps (Contract)
Next
Sep 2022 - Feb 2023
Projects include:
- Next App parity with Web - branding, styling, features and products
- Existing Third Party App Clients including Reiss and Victoria's Secret
- New App Launches for Third Party Clients

Kingfisher plc
Product Owner (Contract)
Dec 2021 - Sep 2022
Product Availability & Fulfilment.
Brands: B&Q UK, B&Q IE, TradePoint, Castorama France, Castorama Poland
Delivering good customer outcomes and positive NPS by improving availability and fulfilment information for Home Delivery and Click + Collect.

Infosys Consulting
Product Owner (Contract)
Jul 2021 - Dec 2021
Client: BT Global
Project: Operator Connect

Delivery Manager, Bank & ServicesDelivery Manager, Bank & Services
Marks and Spencer
Jan 2021 - Jul 2021
Delivering a portfolio of products and services currently under NDA.
Engaging with external partners and internal stakeholders across a variety of work streams.
Coordinating with product development teams to manage scope and schedules using an agile centric approach

Sky
Product Manager (Contract)
Oct 2020 - Jan 2021
Working as part of Sky's B2B team to deliver broadband and voice solutions to small business customers.

Product Owner (Contract)
Sainsbury's
Mar 2020 - Jun 2020
Delivering a responsive B2B SaaS cloud based insights platform enabling suppliers to gain a greater understanding of their consumer, category, brands and SKUs within Sainsburys.

Three UK
Commercial Product Owner (Contract)
Oct 2018 - Feb 2020
United Kingdom
Commercially focused role delivering multiple projects using agile methodology Kanban. Projects include brand campaigns, trading initiatives, handset launches and 5G home broadband.

Product Owner, eCommerce
EE
Mar 2018 - Oct 2018
London, United KingdomLondon, United Kingdom
Delivering cross-sell and upsell opportunities for new and existing PAYM customers.
Collaboration with commercial proposition teams, working closely with customer research, experience & design along with journey PO's to define the optimal customer experience.

British Gas
Senior Manager, Customer Retention (Digital)
Jan 2017 - Feb 2018
Omni channel single customer view.
Cross sell and upsell products across customer journeys.

Senior Product Owner, Energy
Jul 2015 - Feb 2018
Transforming the business into agile ways of working.
Product strategy for energy customers.
Product management & development.
User research and design led thinking.
Omni Channel SMART Meter customer Acquisition journey.

Senior Manager, Digital Sales and Marketing
Mar 2014 - Jul 2015
Driving acquisition for energy propositions.
Collaborating with brand marketing to deliver seamless customer experience through the line.
Managing agency and partner relationships.
Delivering digital creative & media campaigns to target qualified customers and drive traffic.
Reporting and analytics to understand funnel conversion and optimisation opportunities.
Budgeting and forecasting.

eCommerce Manager
Science in Sport
Nov 2012 - Mar 2014
Responsible for customer acquisition for this D2C sports nutrition start up.
Summary
Online trading platform rebrand.
Analytics set up.
Digital agency appointment and relationship management.
Search engine marketing.
Customer email comms - promos and offers.

Digital Marketing Manager
Mondelēz International
May 2011 - Nov 2012
Working at Kraft Foods UK (now Mondelez) within the centre of digital excellence. Collaborating with power brands and marketing agencies to champion digital channels as part of the marketing mix.

Brands include:
Cadbury
Toblerone
Green and Blacks

Campaigns & projects include:

Microsite delivery
Digital Creative
Digital advertising
Social media activity
Personalisation projects
eCommerce opportunities
2012 Olympic sponsorshipWorking at Kraft Foods UK (now Mondelez) within the centre of digital excellence. Collaborating with power brands and marketing agencies to champion digital channels as part of the marketing mix. Brands include: Cadbury Toblerone Green and Blacks Campaigns & projects include: Microsite delivery Digital Creative Digital advertising Social media activity Personalisation projects eCommerce opportunities 2012 Olympic sponsorship

Electronic Arts (EA)
Online Marketing Manager
Apr 2006 - May 2011
A new team EA Store (now known as Origin) acting as a start-up within the global video game company Electronic Arts set out to make PC games available for digital download directly to our customers.

Customer acquisition to our global (localised) platform through digital marketing activity.
Collaboration with local territory marketing and comms teams to deliver localised campaigns.
Collaboration with global studios to deliver exclusive content for our customers.
Retail collaboration partnerships in specific territories.
Using data and analytics to optimise sales conversion.
Acquisition and retention promotions and offers to EA comms opt ins.