Product Manager/Service Delivery Manager

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Summary

A Delivery Leader with two decades of experience in the field of Service Management, Operational and Technical delivery, with in-depth understanding of Quality versus Information Technology and Service Delivery along with a very rich and diverse experience ranging from world leading financial service organization to semiconductor companies to innovative shared services provider and currently deeply- integrated within a leading global pharmaceutical organization.
Major experience lies in Supply and Demand processes in which heavily involved in strategizing and leading cross-functional teams to increase vital business value by delivering best service performance and building trust across multiple user communities.

Project Management: Led the delivering of ERP application on time allowing GSK to exit from Novartis Transitional Service Agreement (TSA) which achieved cost avoidance of GBP1.1M savings for GSK.
Performance Management: Delivered high quality service for a range of supply chain processes supporting the manufacturing and distribution of pharmaceutical, consumer and nutritional products across Asia Pacific, India, and Middle East Clusters.

Expectations

In my current role, I am overseeing the IT product/service for Asia Pacific region. While I have developed a knack for this and can do it when it is necessary; I am looking forward to a job that allows me to have a more hands-on role in working with the user community and IT stakeholders.