Product Manager

Summary

When I started working as a customer support manager at Uniplaces, I had an overworked team, a scary backlog and a high employee turnover. In one year:
- I was able to reduce backlog: from around 1300 tickets to all tickets assigned on daily basis;
- Improved employee satisfaction and retention: turnover went from 50% to 10%.
In this same company, I managed the customer success team:
- 62% of the company's revenue came from the portfolio managed by this team;
- In the months of January and February 2020, the team made 160% yoy growth.
At EatTasty, I started from the scratch with support:
- From around 500 tickets in backlog, some 2 or more months old, to a 20 min. reply time;
- Improved customer satisfaction, between 95% to 97% on monthly basis (chat and email service);
- Created the company's FAQ;
In 6 month at Mae's:
- I created the company's roadmap;
- Wrote around 15 use cases;
- Managed Mae's partnership with Glovo;
- Created a strategy for B2B acquisition.

Expectations

I'm looking for a workspace where I can continue my professional growth, where I'm able to develop new skills and learn every day. For me it's highly important that I feel respected and motivate to work alongside a great group of people.

Employment Preferences
Expected Base Salary

**,000 EUR / year

Academic Degree
Experience

Total Professional Experience

7 years

Startup Experience

6 years

Big-Tech Companies

no experience

Enterprise Experience

no experience
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Contacts

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