Product Manager

Product Management Greenville, South Carolina, United States

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Summary

Strategic Product Manager with 7+ years of experience leading B2B software products from conception through delivery. Proven track record of driving measurable business impact, including $2M+ ARR in process improvements, 70% reduction in fraudulent users, and 22.37% improvement in customer satisfaction. Expert in agile methodologies with Professional Scrum Product Owner 1 certification and Certificate in Product Management from Cornell University.
Core Competencies:

End-to-end product development and lifecycle management
Cross-functional team leadership across engineering, design, and QA
Data-driven decision making with SQL proficiency and analytics dashboard development
Product roadmap strategy and backlog prioritization
Agile/Scrum methodologies and iterative product development
Stakeholder management and communication across all organizational levels
Process improvement and lean management initiatives (Lean Six Sigma Black Belt)

Led comprehensive VoIP platform development with real-time analytics, compliant communication tools, and multi-level filtering capabilities
Developed marketing automation platform improving operational efficiency and customer satisfaction by 22.37%
Delivered software solution generating $252K ARR in 8 months while reducing user completion time by 60% and increasing capture rate from 19% to 80%
Partnered with stakeholders to create $2M ARR process improvement project, achieving $1.5M ARR within 13 months

Expectations

A company where I am valued more as a human than as an asset. I want to work on technologies that make the world a better place for one person to millions of people. That can be by making their job easier, providing services that were previously arduous to provide, or providing care for those in need through technology.