Product Manager candidate in Indianapolis, Indiana, United States

Summary

Paul is a seasoned insurance professional with a combination of product development, product and project management, marketing, and sales experience. He started his career at Cigna in a sales training program (Sales Optimization, Acquisition, and Retention) and was placed into a sales role with Cignas Starbridge company. Later, he moved into product management and development with Cigna, where he was promoted over time until he decided to move into a marketing strategy role for the Midwest and Mid-America. Next, he found a role with Prudential as a product manager, where he once again was given increased responsibility. Finally, in 2022, Contact was recruited to join Wellfleet, A Berkshire Hathaway Company. He joined the team as the Product Development and Innovation Leader before also taking on responsibilities as the Segment Marketing Leader for the Workplace Division.
He has experience in product development and management, launching products, training, market research, and project management. He has worked with a variety of size groups from 2 lives to 10,000+ lives for voluntary and group benefits. He has deep, direct experience with managing critical illness, accident, hospital indemnity, life, disability, medical products, and value adds. Contact also has peripheral experience with other products such as P&C products, CMS products like Medicare and Medicaid, dental and vision, and Rx benefits.
Contact has proven senior-level experience in executive decision-making, policy creation and implementation, and strategic business planning. He has experience hiring and managing direct reports, mentoring, and organizational leadership through influence. He has led organizations through issue resolution and recovery efforts and adeptly handled one-on-one employee guidance and coaching. His approach to management is people-first with an emphasis on teaching and employee wellness.
Contact has a set of values that he clings to:
The customer comes first; always remember that there are real people on the other end of these products, and they are counting on this product to work for them when they experience one of the worst occurrences in their life.
What you are doing is important; if you do not treat it as such, nobody else will. Own your work and champion those efforts. Own your products and get involved in anything that touches them.
Remember that everyone is fighting their own battles; even though you need work done by other teams, they all have their own priorities and goals and personal lives as well; seek first to understand.
Be prepared, be thorough; go into every meeting with a purpose and an agenda, knowing who is there and what their motivation is; if someone asks for feedback or review, it will not get a rubber stamp, review it thoroughly and completely.
Value comes from what is delivered; do not mistake activity for productivity. Work must be delivered to create value.
Contact excels in his roles by holding true to his values, prioritizing winning as a team, and fostering strong relationships throughout the organization. He strongly believes that if we do the right thing for the customer, prosperity will follow in the long term. He is well respected by his colleagues and superiors. He enjoys presenting to small and large audiences and excels in serving as a training resource for the organization.

Product Background:
Voluntary benefits: Accident, Critical Illness, Hospital Indemnity
Group Benefits: Disability, Life, AD&D, Absence Management
Dental and Vision
Core Medical: Small, Medium, and National Sized cases
CMS Products: Medicare and Medicaid
Limited benefit medical plans: benefits for part time and hourly employees
Specialty/P&C Product: Police Admin Duty, Participant Accident, etc.
Value Add Services such as Medical claims integration, financial wellness, EAP, etc.

Expectations

In a new job, I expect to leverage my expertise and skills while experiencing new challenges. I expect to work hard on a variety of opportunities as part of a broad team; using organizational agility to multiply my contributions; creating value for my company that is well beyond my compensation.