Product Manager candidate in Toronto, Ontario, Canada

Summary

Product Research & Client Journey
o Conducted market study on impacts of GenAI on Labor force and developed the first of its kind prototype of
AI-focused learning pathway goal of targeting a 50% productivity increase suggests that the learning
pathway is geared towards equipping individuals with skills that would not only help them remain relevant
in the evolving job market but also increase their efficiency and output by a significant margin.
o Managed two vendor-based team/tools focused on Labor market research and account management to
establish a streamlined Sales Executive journey in 9 months to increase the sales revenue by $50M.
Customer Success with product focus
o Successfully program managed seamless merger of two American office supplies giants focusing on
amalgamation of 57 heterogeneous systems within Board mandated $140M budget and 3 year time frame
o Managed a relationship with 8 vendors providing COTS products by developing learning pathways, skill
development journey resulting in incremental revenue of $15M in two years.
o Implemented customer focus during Pre-Sales process through asking questions from the customers
perspective, which resulted in a $30M contract win for restructuring the bottling process for a industry
leading software company in 2019Managed product backlog, conducted user experience interviews, focusing
on regulatory requirements to successfully migrate Fraud detection system which bought 100% ROI in the
first year.
Program Delivery & Product Ownership
o Demonstrated Capgemini's proficiency in Legacy Modernization and Cloud Implementation by substantiating
it with a Proof of Concept (POC) within a 3-month timeframe. This effort successfully assessed, planned, and
enabled a transportation organization, leading to the acquisition of a $6M deal.
o Program managed establishment of end-to-end customer success processes starting from the Go-to-Market
team on identified opportunities, Part of BID NO/NO-GO decision, Value proposition development, capturing
the learnings from the BID(Win or Loss) and Setting up transition team after winning the deal, resulting in
enhanced operational efficiency, improved customer satisfaction(NPS), and sustainable revenue growth.
Process Improvement & Operational Changes
o Set up a deal review process in Revature ensuring every stakeholder is involved in major pursuits which
improved profitability by 50%
o As a member of a 3-person team, contributed to the implementation of BACS payment system for a
prominent insurance company in 2008, resulting in annual savings of £5M.
o Served as an Internal Product Owner at SUNGARD in 2012, leading the development of the world's first
cloud-supported utility billing software.
o Implemented parallel processing and optimized the approval workflow, reducing vendor/customer
onboarding from a 9-days down to 24 hours.
o Established a consistent RFP response procedure, leading to a boosted WIN rate of 75% in 2022, compared
to 50% in 2021.

Expectations

Accomplished program management and product management expertise with unwavering commitment to data-driven, evidence-based strategies. Proficient in transforming complex business needs into achievable milestones across the end-to-end product lifecycle, seamlessly integrating meticulous budget adherence and rapid technological alignment. Thriving in the dynamic product development realm of evolving enterprises, I leverage a solid foundation in technology and business to adeptly navigate challenges. From inception to delivery, I advocate for product success, leading with urgency and forging vital cross-disciplinary partnerships to amplify collaboration. Skilled at cultivating highly motivated teams, I foster innovation and dedication, driving both product and team to unparalleled achievements.