Patient Care Coordinator

Healthcare & Medical Professional Bothell, Washington, United States

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Summary

Excellent customer services skills. Thrives in team environments where empathy and people matter. Highly skilled with coordinating and managing projects and developing written communications that contribute to company success.

TECHNOLOGY
Word, Excel, PowerPoint, Outlook, Teams, Visio, SharePoint

PROFESSIONAL EXPERIENCE
Reception/Administrative/Customer Service/Scheduling
Managed front desk reception for over 400 employees and guests.
Managed calendars for 6 managers and 40 staff.
Engaged visitors and assessed needs. Answered questions and problem solved solutions.
Created visitor badges and ensured security of employees and visitors entering the building.
Communicated and responded to inquiries using Outlook and Teams.
Dispatched shuttles and responded to transportation queries.
Scheduled conference rooms.
Completed facilities work orders. Ordered supplies and maintained office environment.
Maintained records for distributions and tracked data collection using Excel.
Coordinated with admins and event planners on large corporate events.

Human Resources/Program Coordination
Screened new-hire candidates and worked with contract agencies to schedule interviews. Assisted with onboarding processes.
Key participant in employee recognition program. Coordinated events, designed/developed awards.
Managed an Aid and Assistance program. Interviewed applicants and explained program guidelines.
Developed Excel database for tracking candidate information.
Coordinated with other agencies for financial assistance.
Coached new employees on best practices.
Participated in remote training for professional development of HR practices.

Writing and Editing
Wrote and edited marketing and technical materials including brochures, articles, Web content, documentation, and training materials.
Communicated with project team members for content accuracy, format, and layout issues.
Reformatted over 50 Materials Management user guides into an online system of documentation. Added and enhanced images using Photo editing software. Wrote summary content/edited site for consistency.