Organizational Change Manager

Summary

Collaborated with GM to change the negative culture and developed customized employee training. Resulting in a 24% increase in sales and improved customer service earning the hotel a Torch Bearer award.
Created new financial balance sheets to track money efficiently, bringing down shift change errors from 3% to 0%.
Redesigned risk assessment plans (Emergency Action Checklists) to simplify the process and efficiency. Ensured all Health and Fire Department codes and regulations were met.
Managed community outreach and developed charity raffle with Scott Air Force Base Spouses Club leadership. Increased brand awareness in the local area and to find donors for their education charity, creating positive relationships with local businesses and Scott Air Force Base.
Redeveloped employee customer service training. Store sales improved by 80% and employees received their first commission bonus within the first month.
Received a 100% NPS (Customer Feedback) score within the first month of managing the store and customer returns cut down from 30% to only 2%.
Provided oversight of Munitions Department routine and contingency planning, workload, and production scheduling with munitions stockpile worth over $1 Billion. Coordinating requirements to over 70 DynCorp munitions employees with 100% mission effectiveness.

Expectations

A company with a great culture and gives me room to grow as a business professional and person. Collaborates with workers and emphasizes team building and ethical thinking. Passionate about learning new methodologies from traditional and non-traditional sources.

Work in United States
Employment Preferences
Expected Base Salary

**,000 USD

Academic Degree
Experience

Total Professional Experience

16 years
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