Operations and transformation manager

Business Development & Operations Derby, England, United Kingdom

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Summary

Operations and transformation leader with a background in high-volume, performance-driven environments, specialising in improving business performance through structured change, process optimisation and data-led decision making.

Experienced in diagnosing operational inefficiencies and translating them into clear, scalable solutions across people, process and systems. Track record of stabilising underperforming operations, rebuilding team performance and implementing governance frameworks that improve consistency, forecasting accuracy and commercial outcomes.

Key achievements include doubling business development output through structured activity frameworks, eliminating team attrition following periods of instability, identifying and recovering significant revenue shortfalls through redesigned operating models, and leading system and CRM improvements to enhance data integrity and performance visibility.

Known for combining high standards with a people-focused approach to change, ensuring adoption and long-term impact rather than surface-level fixes.

Expectations

Seeking a role focused on operations transformation, process optimisation and performance improvement, where I can have clear ownership and deliver measurable impact across people, process and systems.

Looking for an environment that values structured thinking, data-led decision making and continuous improvement, with leadership that supports change and execution rather than surface-level initiatives.

Prefer a role with a mix of strategic and hands-on delivery, where I can identify inefficiencies, implement scalable solutions and drive long-term operational performance.

Open to hybrid or remote working, with flexibility to balance high performance with sustainable ways of working.