Operations Management/ Customer Service Representative/ Virtual Assistant

Logistics & Supply Chain Professional Nairobi, Nairobi City, Kenya

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Summary

A pro-active and result-focused operational lead with diverse experience in global and international logistics and fleet management. Drives teams, guiding best practices with exceptional collective communication, networking, and negotiation to cultivate long-term relationships. Analytical problem solver using advanced market knowledge, financial acumen, data-driven thought leadership, remaining calm and identifying prospects.

Key Competencies

Process Improvements: established an elaborate routing framework without duplications, reducing fuel costs by 30%, ensuring accountability on inventory that was non-existent, and increasing profit margins.

Organisational Excellence: adequately restructured security surveillance network leading to a reduction in shoplifting by a massive 60% in just three months, and consequently earned a promotion.

Transport & Logistics: reorganised busy operations, reduced distribution delays to a bare minimum, pilferages and fuel siphoning to 0%, increasing efficiency by 40% and mitigating operational costs.

Team Leadership: created a harmonious and cohesive sales team that was well coordinated, creating lasting relationships, improving customer relationships and complaint resolution resulting in a 30% increase in monthly sales volumes across the product range.

Shipping Operations: transformed an entire shipping operation of the UPS Courier department and customs import and export clearance, Freight Forwarding, coaching couriers on relationships and time management, leading to a paradigm shift in ethics, increasing efficiency and zero service failures spiking sales by 25% with new accounts opened.

EQ, Collaboration & Interaction: Developed empathy for all human-related problems, improving capabilities to interact with people at all levels and giving importance to inclusion and diversity.

Expectations

A condusive working environment that embraces change , respect for diversity, offers or encourages career growth and development through continuous training inhouse or otherwise, and overall embraces teamwork and rewards effective and efficient mandate execution.