Network Support Specialist candidate in Oradea, Bihor, Romania

Summary

Experience
MetaMask Technical Analyst

Consensys
May 2024 Present · Remote (Fort Worth, TX, USA)

Provide advanced technical support for MetaMask users, troubleshooting complex blockchain and wallet-related issues.
Analyze and resolve technical incidents across Web3 environments, ensuring high-quality user experience.
Collaborate with internal teams to identify recurring issues and improve support processes and documentation.
Networking Technical Team Lead

Boundless Devices, Inc. · Contract
Aug 2024 Apr 2026 · Remote (Irvine, CA, USA)

Led a technical networking team, coordinating daily operations and incident management.
Oversaw troubleshooting of network infrastructure issues and ensured timely resolution.
Improved team efficiency through process optimization and knowledge sharing.
Technical Networking Specialist

Motorola Mobility · Contract
Oct 2023 Sep 2024 · Remote (USA)

Delivered technical support for networking systems and infrastructure.
Diagnosed and resolved connectivity and performance issues across enterprise environments.
Worked with cross-functional teams to ensure service reliability and customer satisfaction.
Networking Specialist

Minim · Contract
May 2022 Sep 2023 · Remote (Manchester, NH, USA)

Provided technical expertise for networking hardware and systems, including Motorola devices.
Troubleshot network performance issues and implemented effective solutions.
Assisted customers and internal teams with technical escalations and system optimization.
Network Center Monitoring Engineer

RCS & RDS (Digi Romania) · Full-time
Jul 2017 Aug 2022 · Remote (Oradea, Romania)

Monitored and supported MPLS networks for enterprise clients (banks, government institutions, STS).
Supervised national and international mobile networks (2G/3G/4G/5G), backbone IP, and fiber infrastructure.
Used monitoring tools: SNMPc, OSS, Huawei U2000, Nokia NetAct, ZTE NetNumen U31, Ericsson ENM.
Troubleshot network equipment (Cisco, Juniper, Huawei, ZTE, D-Link) and escalated critical incidents.
Produced monthly SLA reports and ensured compliance with performance standards.
Collaborated with field technicians, support teams, and business stakeholders.
Contributed to improved network performance through proactive monitoring and issue resolution.
Technical Support Specialist

Digi Romania · Part-time
Feb 2016 Jun 2017 · On-site (Oradea, Romania)

Provided frontline technical support for telecom services.
Diagnosed customer issues and delivered timely resolutions.
Founder & Administrator

SC AVERAGE CONCEPT SRL (Average.ro)
Jun 2021 Apr 2022 · Oradea, Romania

Launched and managed an e-commerce furniture business sourcing from major Eastern European manufacturers.
Built and maintained the website (WordPress), managing 1,000+ products.
Executed digital marketing strategies: Facebook Ads, Google Ads, and SEO.
Managed end-to-end operations including branding, logistics, and customer experience.
Automation Automotive Intern

Comau
Jul 2016 Aug 2016 · Oradea, Romania

Developed PLC programs and electrical diagrams using AutoCAD and EPLAN.
Assisted in automation system implementation within manufacturing environments.
Maintenance Crew Member

Wildflower Golf Course
Jun 2015 Oct 2015 · On-site (USA)

Maintained golf course operations including irrigation, mowing, fertilization, and repairs.
Ensured high-quality conditions for greens, fairways, and facilities.

Expectations

A long-term role where I can leverage and further develop the skills Ive gained at leading companies such as Consensys, DiGi Communications, Minim and Motorola Mobility, while making meaningful contributions to the companys vision and success.