Network Engineer

Summary

IT candidate, tech-savvy and eager to apply computer skills and customer service abilities in a goal-driven, technical support role. Advancing technically, through a hands-on training program in pursuit of multiple Microsoft, CCNA, CompTIA, and Linux certifications. Professional, hard worker, ready to utilize my technical abilities, interpersonal, organizational, and management skills in a technical environment.

TECHNICAL EXPERTISE

Certification: Cisco Certified Network Associate Routing & Switching CCNA (Active)
Cisco Certified Specialist - Enterprise Network Core Technologies ENCORE (Active)
CompTIA Security+ (Active)
CompTIA Server+ (Active)
LPI Linux Essentials (Active)
Google Cloud Certified Associate Cloud Engineer ACE (Active)
Microsoft Technology Associate Security (Active)
Microsoft Technology Associate Mobility & Devices (Active)

Excellent Cisco Meraki Technologies, Ethernet, Routing, Switching, Wireless, VOIP, MDM, DNS, DHCP, Active directory, Radius Server, SNMP, EMS, APIs TCP/IP, VLAN, Firewalls, IPS, IDS, NAT, VPN, STP, Ruckus, MPLS, BGP, OSPF, SD-WAN, Linux, MS Office, ServiceNow.
Work History

Lead Network Support Engineer

Artech LLC (Parkland Hospital) Nov 2021

Provisioned Calix like: C7, E7, E5
Troubleshoot, design, maintain and update network LAN/WAN Visio diagrams.
Configure Network devices (Switches & Routers) to support the migration of network devices.
Troubleshoot, Support, and analyze network problems.
CLI-based provisioning
Configure and Implement WAN solution utilizing Cisco solution for application optimization.
Establishing networking environment by designing system configuration and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
Assist in all aspects of network management from network design through implementation, maintenance, and upgrading of existing system.
Provide technical expertise at field locations as required.
Provision Ethernet services through many devices using VLANs.
Provisioned RAD NIDS like: ETX-220AX, 205AX, 203AX.
provisioned these devices as customer-side NID handoffs capable of multi-service support.
Respond to escalated orders which is due for service in fast manner.
Provision Juniper routers to deliver Direct Internet Access and SIP traffic services to customers. Most Juniper work includes internal interface moves, VLAN changes, and DIA/SIP configurations.
Handled Tickets and resolved technical issues according to SLA.
Sound knowledge of different kind of fiber optics single mode and multimode.
Provisioned Cisco devices like: ASR9010, ASR903, Catalyst 7606, 7609, 4924, 4503, 3750, 3600, 3400, 6509, 4900 series

Network Engineer

AT&T Dallas TX Jan 2019 Sept 2021
Managed DNS service providers
Support remote VPN users using FortiClient.
Installing, managing and deploying Virtual Linux Machines on VMWare ESXi host
Monitored network, server, and SAN performance and ensure system availability and reliability.
Implement configurations, connectivity, and maintenance of network devices to include Routers, L2/L3 Switches
Prepared and maintained documentation of network standards, configurations, procedures, and cabling layouts.
Received and responded to incoming calls, e-mails, or pages regarding network operations and/or problems.
Assisted with hardware, firewall, telecom and software vendor evaluation, recommendation, and negotiations Mentor / cross train team members on existing and new technologies.
Configured and managed a variety of IPsec LAN to LAN VPN connections in a mixed-vendor environment.
Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
Experience with Next-Generation Firewalls and Load Balancers
Excellent Knowledge of Optical Transport Network (OTN)
Working understanding of BGP, OSPF, MPLS, VOIP, SIP (Layer 1&2)
Support Ciena, Fijitsu (AT&T USES 6500, 7500/9500)
Sound knowledge of DWDM and SONET transport
Proficient on SolarWinds NPM, IPAM, NCM, UDT, NTA

Network Engineer

Chipotle Restaurant Support Center Columbus, Ohio July 2016 Aug 2018

Implementing and maintaining connectivity to Chipotle Restaurants supporting critical business functions
Solid understanding of routing/switching protocols; BGP, OSPF, IS-IS, VRRP, VLAN, STP
Sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment.
Troubleshoot, support, and analyze network problems.
Partner with equipment manufacturers and internal crew to test and certify IoT solutions.
Support and administer firewall environments in line with IT security policy.
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers.
Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that the company utilize.
Walk the customer through the problem-solving process and directing unresolved issues to the next level of support personnel.
Document with M6/ ServiceNow
Provide accurate information on IT products or services and recording events and problems and their resolutions in logs.
Educational Background

Bachelors Degree
University of Ibadan, Nigeria Graduate 2015

Information Security & Administration
MyComputer Career, Westerville OH Graduate 2016

Expectations

Supportive Work Environment, Opportunities for Learning and Development, Career Advancement Opportunities, Health and Well-being Support

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Network
• Engineer
• Administration
• Support