Manager, Technical Account Managers | Enterprise SaaS & Client Success

Customer Success & Account Management Minneapolis, Minnesota, United States

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Summary

Client-focused technology leader with experience building and managing Technical Account Management and implementation teams to deliver enterprise SaaS solutions at scale. Skilled at balancing strategic account growth with day-to-day technical support and escalations, ensuring customer satisfaction while reducing churn. Proven success in healthcare and financial services, including managing 90+ concurrent client go-lives and shaping product roadmaps based on customer needs.

Known for fostering psychological safety, repeatable processes, and systems that scale rather than relying on heroics. Experienced at mentoring TAMs and implementation analysts, enabling teams to deliver consistently while deepening client trust and driving measurable outcomes.

Expectations

I am seeking a Manager of Technical Account Managers role focused on building strong customer relationships, leading a team to deliver proactive support, managing escalations, and driving retention and account growth. I want to partner with clients as a trusted advisor, collaborate cross-functionally with product and engineering, and ensure TAMs are positioned as a strategic function that strengthens long-term customer success.