Manager - Product Support, Operations Manager, Customer Success, Product Management

Healthcare & Medical Professional Mumbai, Maharashtra, India

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Summary

I am an accomplished marketing and operations professional with over 14 years of experience in the healthcare and pharmaceutical sectors. I specialize in leading cross-functional teams, optimizing business processes, and executing strategic product lifecycle initiatives across global markets. Currently, I lead Product Support and Operational Excellence for eight divisions at Medline India, where Ive delivered measurable impact through automation, pricing optimization, and process innovationcontributing to over US$2 million in annual contract wins. With a Ph.D. in Marketing Management, I bring a unique blend of academic insight and practical business leadership. My key achievements include scaling teams, enhancing digital customer experience, and implementing data-driven solutions that drive sustainable business growth.

Expectations

I am seeking a dynamic role that allows me to lead strategic initiatives in product management, operations, or marketing, preferably within the healthcare or technology-driven sectors. I am looking for opportunities where I can contribute to process innovation, cross-functional collaboration, and data-driven decision-making. An ideal role would offer a platform for continuous learning, leadership development, and meaningful business impact through customer-centric strategies and digital transformation. I value organizations that foster a culture of accountability, agility, and growth.