Manager, Asst - Manager, Team Lead
Summary
Having 12 Years of experience in handling service desk, remote support, Incident management and Project management profile.
An immediate joiner. Open to any location in India.
I have been involved directly in identifying and developing solutions which were developed as self help solution which helped in reducing the overall call flow to service desk.
Tech Bot on MS Teams.
which is capable of logging Incident.
Displaying status of Incident and service request.
Answering how many Asset are assigned on your name.
Compliance check of System.
Guiding user on self help article for installing printer, configuring outlook.
Troubleshooting different know issue like MS outlook, calendar sync, Symantec VIP.
Developing password reset IVR for logging of password reset request through IVR.
Transition of projects from onshore to off shore
Internal and External Audits for Financial services project
Initiating bridge calls for critical Incident and taking the bridge call forward with teams which are responsible to resolve the issue.
sending periodic updates to management during the bridge call to keep the stake holder / management updated.
After the issue is resolved to understand what caused the issue and then take it up with correct stake holder to understand how it can be fixed permanently.
Expectations
The role allows me to bring in my experience and allows me use it as and where required.
People management,
where I can groom the bottom performer and bring them up as performers.
where every performer in the month is rewarded / recognized. If possible so the team feels motivated and try to excels in there job.
Technology upgradation as required by project.
Kbase updating as and when required so team members have solution in hand when on call.
Transparency between management and team so the team is aware of what is happening and what is our goal and how to achieve it.
Employment Preferences
Expected Base Salary
*,*00,000 INR
