Manager

Business Development & Operations Hyderabad, Telangana, India

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Summary

Muhammed Juned Ali is a result driven Customer Success and Program Manager with over 8 years of progressive experience at Amazon, where he led diverse teams, delivered high-impact programs, and consistently elevated customer satisfaction. Beginning his career in technical support and quickly advancing through roles in training, program management, and team leadership, Juned has built a reputation for operational excellence and strategic execution.

As a Program Manager, he successfully managed service delivery across 30+ global sites, ensured 80%+ SLA adherence, and introduced process improvements that resulted in over $3 million in annual savings. In his leadership role as Team Manager, he maintained a stellar 94%+ customer experience score and led the hiring and development of 50+ employees annually, driving engagement and performance improvements. Juned is also highly skilled in data analysis, stakeholder engagement, and cross-functional collaboration, with hands-on experience using tools like Power BI, Tableau, and Excel VBA.

Known for his agility, people-first approach, and ability to align projects with business goals, Juned is now poised to bring his expertise to a dynamic Customer Success or Program Management role where he can drive meaningful impact and customer-centric growth.

Expectations

I am seeking a role where I can drive measurable impact through customer success or program management, ideally in a fast-paced, customer-centric organization. Im looking for opportunities to:
Lead cross-functional teams and contribute to strategic growth initiatives.
Engage directly with stakeholders to improve customer experience and retention.
Leverage data and business intelligence tools to optimize operations and inform decision-making.
Be part of a culture that values collaboration, continuous learning, and innovation.
Grow professionally through new challenges, leadership opportunities, and meaningful work.

Ultimately, I want to contribute to a team where customer value and operational excellence go hand in hand, and where I can bring both structure and agility to drive success.