Responsible for coordinating the technical product support team within the organization.
Design, implement and execute new software and technologies for the support team
Provide training to subordinate and management staff in respect to audit/financials/working papers software
Review and analysis of support cases on a weekly and monthly basis to identify trends
Provide guidance for problems and questions
Participating in business meetings
Drive for the best customer experience possible
Quarterly/yearly performance reviews for the staff
Hiring technical support staff for the team
To use my skills in order to improve the operational process.
Expected Base Salary
**,000 CAD / year
Total Professional Experience
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