Major Incident/Problem Manager

Summary

Dedicated IT professional with over 12 years of industry experience, currently pursuing the final semester of B.Com from Amity Online after completing Intermediate at Vignan Junior College in 2006. Serving as an Incident Manager (IM) in the global Operations Control Center, collaborating closely with the Technical Duty Officer (TDO). Demonstrates strong command skills and excels in problem diagnosis and resolution. Proven ability in proactive and comprehensive follow-up to mitigate potential negative impacts on production services, with a focus on driving operational improvements.

Expectations

A new challenging role where I can learn and attain new skills which help my career growth.

Employment Preferences

Expected Base Salary

**0,000 INR

Academic Degree

Experience

Skills

• ITIL Certified
• AWS Foundation Certified
• MIM Certified.
• Strong Written
• Verbal Communication