Major Incident Manager

Summary

I served as a service desk engineer in three different companies before being elevated to IT Service Management Analyst. The experience of helping end users through outages from the front lines helped me grow a passion for swift and simplified communications during outage times. As I have developed the Major Incident Manager role and processes in my current job, I have followed ITIL recommendations. I have socialized the new process to high praise and buy-in from all portions of the business. Every Major Incident is an opportunity to help continuously improve, and I hope to bring positive continuous change to any role I fill in the future.

Expectations

I expect high levels of communication, clear notes of cooperation among tech teams, and a general acceptance of levels of priority for incident resolution. My direct manager will have a strong understanding of how the ITIL processes work together to make tech teams more effective, will be able to protect the team from unnecessary strife, and will have my back during disputes of responsibility for varying situations.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• ITILv4 Foundations
• Major Incident Management Certification By BlackRock3