M365 support engineer

Consumer Goods & Services Professional Enugu, Enugu, Nigeria

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Summary

Proven high performance capability in end user support, IT training and advisory, IT helpdesk, application support, technical support, customer service, data management, data analytics, project management, computer system/network support. Known for a positive attitude, effective problem-solving and time management skills, and the ability to develop an easy rapport with others.
Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships with my team. Customer facing technical expert, used to explaining complex terms in a straightforward way, having the personal drive required to deliver a service that often exceeds the expectations of customers through a positive, well organised and structured approach and always with a first class work ethic.

My technical skills are as follows:
Knowledge of Office 365 and Microsoft 365 Licensing, design and implementation.
Expertise in Microsoft Azure Infrastructure as a Service (IaaS), Storage as a Service,
Software as a Service (SaaS) and Platform as a Service (PaaS)
Knowledge of Active Directory Domain services, Public DNS, Directory
Synchronization
Knowledge on all components of Microsoft Enterprise Mobility + Security suite
(Intune, Azure Information Protection, Azure AD Premium, Cloud App Security,
Advanced threat Analytics)
Knowledge of servers, desktops, routers, switches, network appliances in a Windows
and TCP/IP environment.
Good understanding of Virtual Environment using Hyper-V
Business Continuity and Disaster Recovery leveraging Azure site recovery, Veritas and
Commvault technologies
Expert Knowledge of Wordpress and SharePoint
Expertise in Cloud migration and Digital Advisory Consulting