Lead Trainer

Summary

Dedicated professional with six years of versatile experience, excelling in management, leadership, and communication roles. Known for adaptability, problem-solving, and a strong work ethic. Seeking to leverage my expertise in Training and Leadership to contribute significantly to your organization.

Professional Journey

Current Role: Training Manager/Lead Trainer (Sales) at Turno Club - Blubble Pvt Ltd (March 2023 - Present)

Past Experience: Training Manager/Lead Trainer at Byjus (May 2019 - March 2023) with roles including Lead Trainer - Student Experience, Senior Customer/Student Success Specialist, and Customer Success Specialist.

Previous Roles: Business Development Associate (Sales), Senior Customer Service Associate at Firstsource Solutions Ltd, and Customer Support Associate at Hinduja Global Solutions (HGS).

Key Responsibilities

Training Manager/Lead Trainer: Proficient in new hire onboarding, curriculum development, and OJT management. Experienced in process enhancement and revenue generation through innovative projects.

Business Development Associate: Expert in coordinating with cross-territory business developers, customer relationship management, and successful sales techniques.

Senior Customer Success & Service Associate: Skilled in utilizing CRM systems, resolving inquiries, and maintaining customer relationships.

Key Skills

Salesforce and Leadsquared CRM
Customer Relationship Management
Data Analytics
LMS Expertise
Curriculum Development
Quantitative Analysis
Cross-Cultural Communications
Coaching and Development
Operational Efficiency
Constructive Feedback
Educational Background

Bachelor of Engineering in Mechanical Engineering from Manipal Institute Of Technology, Udupi, Karnataka.

Diploma in Mechanical Engineering from Dr. T. M. A. Pai Polytechnic, Manipal, Karnataka.

Personal Traits

I'm known for my hardworking, honest, sincere, and dedicated nature, coupled with a positive attitude. I foster positive, open, friendly, and professional work environments and excel in independent work and task completion.

Languages

English, Kannada, Telugu, Hindi, Tulu.

Expectations

Opportunity to learn / gain knowledge & Experience for further career growth , Innovative challenges, growth, and teamwork

Employment Preferences

Expected Base Salary

**0,000 INR

Academic Degree

Experience

Skills

• Salesforce CRM Platform
• Customer Care Daily Logs
• LMS Expertise
• Developing Lesson Plans
• Educational Materials
• Calendar Maintenance
• Orientation Sessions
• Personnel Scheduling
• Project Management
• Curriculum Supervision
• Video Standards
• Operational Efficiency
• Constructive Feedback
• Coaching
• Development
• Meeting Arrangements
• Leadsquared CRM Platform
• Client Relationship Management
• Data Analytics
• Customer Loyalty
• Operations Management
• Strategic Decision-Making
• Microsoft Excel
• Developing Modules
• Staff Presentations
• Quantitative Analysis
• Scheduling Training Sessions
• Cross-Cultural Communications
• Written Documentation
• Company Policy Compliance
• New Employee Orientation
• Mentoring