Lead Technical Support Engineer
Summary
I am a collaborative problem solver of customer issues with a satisfaction rating of 9.5/10. I desire to exceed customer expectation with proactive information to reduce repeated callbacks. An expert in identifying root cause of issues and translating information clearly and understandably. Precise, detail-oriented team player able to interact with all teams from design through implementation (professional services) to customer satisfaction. As a Technical Support Engineer, I have worked in front-line and back-line support as well as Premium customer (i.e. Named account) support. I have supported Databases, Backup software, Enterprise B2C and B2B software, Financial software. Experienced in all aspects of technically supporting software, debugging and building applications, SQL, system maintenance and load balancing. Managed teams of developers, testers and support engineers.
Expertise includes:
Service Delivery
Technical Support
Customer Satisfaction
Problem Resolution
Software Release/updates
System Operation
Software QA Testing
Expectations
A position in which I can learn new things and continue using my skills:
Collaborative problem solver of customer issues.
Exceed customer expectation with proactive information to reduce repeated callbacks.
Expert in identifying root cause of issues and translating information clearly and understandably.
Precise, detail-oriented team player able to interact with all teams from design through implementation to customer satisfaction. Experienced in all levels of technical support and software development.
Employment Preferences
Expected Base Salary
**5,000 USD
Expected Hourly Rate
** USD/hr
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Languages
- Categories May Vary
- C
- C++
- Java
- JavaScript
- Python
- Assembly Languages
- HTML
- XML
- OFX
- QFX
- UNIX® Shell
- Batch Scripting
- Pentaho
- Spoon
- Kettle
- ETL
- Platforms
- Sun
- HP
- NCR
- DEC
- SCO
- Sequent
- Pyramid
- SGI
- MS-DOS®
- Windows
- NT
- Linux
- Unix
- Storage Managers
- Legato Networker
- ADSM
- Omniback
- Plexis
- TSM
- Applications
- OSA
- OIT
- BAM
- Trade Accountant
- Uber For Business
- Databases
- 4GL
- SQL
- ESQL
- Informix
- 5.x
- 7.x
- Oracle
- Sybase
- Oracle Database Management
- SQL Developer
- SQLPlus
- Tools
- Debug
- Xdb
- Dbx
- Gdb
- Visual Studio®
- Source Safe
- CVS
- Clearcase
- SourceForge
- Bugzilla
- ITSM
- TFS
- SalesForce
- Jira
- Web Services
- JBOS
- Tomcat
- Apache
- LDAP
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