Lead or Manager

Summary

Comprehensive background in customer support environments. I am a team player that can lead, motivate and mentor the team to achieve goals. Proficient in problem solving and utilizing trouble shooting techniques to assist others. Seeking employment with an established company where I can utilize my experience.
Having around 15 years of IT industry experience in leading Customer Support team.
Ensure best practice is implemented between the Customer and the Service/Support Center.
Managing technical support teams to efficiently resolve technical and applications issues raised by customers.
Exceptional client relationship management skills.

Expectations

Would like to lead a technical team and can contribute technically to solve customer issues.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Customer Technical Support
• Team Management
• Customer Success
• Grafana
• SQL
• Linux
• Unix
• Kibana
• Telecom
• Postman