Lead - End User Technology / Trade Floor Support

Tech Support London, England, United KingdomUnited Kingdom Europe/London - GMT / BST
Summary

With over two decades in the IT infrastructure realm, my journey is characterized by deep-seated expertise in End User Computing (EUC) Infrastructure Monitoring, leveraging tools such as Microsoft SCOM and SCCM, and mastering WINTEL Administration and Project Management. My professional narrative is built upon a foundation of diverse experiences across hardware and software management for Linux, Windows, and Mac systems, underscored by a nuanced understanding of DHCP, DNS, AD, and Cloud Computing.

As a Data Centre Technician, I've led operations that span hardware replacements, server rack management, and meticulous software installations, ensuring data centers operate at peak efficiency. My career trajectory has been marked by a commitment to EUC orchestration, OS migration, sophisticated scripting, and the deployment of software through SCCM, with a strong emphasis on security patch management and process automation.

I'm not only versed in technical skills but also in leading teams and projects that drive significant IT infrastructure enhancements. This includes managing complex change requests, application configuration, and asset management. My achievements are reflected in the successful renewal of contracts, optimizing remote work efficiencies for major banking clients, and earning accolades such as the 'Customer Champion' award for outstanding resolution rates and customer satisfaction improvements.

Certifications such as Azure Fundamentals and PMP®, among others, validate my technical acumen and dedication to continuous learning. Through roles at prestigious organizations and contributions to critical projects, I have not only honed my expertise but also facilitated the seamless integration of IT support strategies, delivering tangible business value and operational excellence in highly competitive and dynamic environments.

Expectations

In my new role, I am seeking an opportunity that challenges me to leverage and expand my extensive expertise in IT infrastructure, particularly within End User Computing (EUC) and Project Management. I aspire to join an organization that fosters innovation, encourages continuous learning, and values the contribution of technology to business success. I am particularly interested in roles that offer the possibility for growth into leadership positions where I can mentor emerging talent and drive projects that align IT strategies with business objectives. A collaborative work environment, where team effort and individual contributions are equally recognized, is essential to me.

Employment Preferences
Expected Base Salary

**,000 GBP

Expected Hourly Rate

** GBP/hr

Academic Degree
Experience

Total Professional Experience

21 years

Startup Experience

1 year

Big-Tech Companies

4 years

Enterprise Experience

19 years
Skills
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