Knowledge Manager

Summary

Award-winning Senior Knowledge Management/Technical Communications Professional with over 17 years of experience in technical writing, editing, and knowledge management, specializing in data analysis, process improvements, and customer experience enhancements. Skilled in knowledge sharing, technical documentation, and cross-functional collaboration, with a strong background in professional communication and AI technologies. A strategic thinker and efficient communicator dedicated to problem-solving and driving team success.

Expectations

I am looking for an opportunity to share my knowledge management expertise to help customers resolve issues through self-service.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Technical Communications
• Technical Writing
• Technical Editing
• Process Documentation
• UX
• UI
• NPS
• Workflow Optimization
• Process Improvements
• Customer Enhancement
• Change Management
• Reporting
• Cross-functional Collaboration
• Team Leadership
• Training
• Mentoring
• Account Management
• Stakeholder Communication
• Compliance
• Account Cloud Support
• AI
• Microsoft Office
• GitHub
• Adobe Acrobat
• Adobe InDesign
• Medallia
• Qualtrics
• Salesforce CPQ
• ServiceNow
• Slack
• WebSphere Application Server
• DITA
• HTML
• XML
• CMS
• Cognos