Junior UX Designer

Web/UI/UX/Product Design Waterloo, Ontario, Canada

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Summary

Product enthusiast fully equipped to generate user experiences that stand out amongst competitors.
With UX/UI, Digital Media and Communications skills, excels at coordinating people and projects in
creative/agile teams; championing the voice of the customer and innovating across the entire journey.

KEY ACCOMPLISHMENTS
Digital Product Leadership
Increased site conversions by conducting a heuristic evaluation, user interviews and usability tests to
improve site architecture, layout, and taxonomy. Case Study: tinyurl.com/ArtsFundingSiteRedesign
Played a critical Product Owner/Voice-of-the-Customer role on a team of UXUI designers and
front-end developers to prototype an intuitive website featuring lifestyle-based algorithms to provide
non-pet owners the benefits of pet ownership during the pandemic Case Study: tinyurl.com/PetGetCS
Communication & Collaboration
Built consensus and led new teams through the UX discovery, persona and journey design process
Reduced duplication of efforts in three departments by organizing and hosting a content-creation
process mapping Kaizen event and establishing clearer workflows and service level agreements

Data Analysis & Problem Solving
Audited, updated and maintain a sophisticated Megatrends industry research database tailored and
repurposed for various clients in a management consulting firm environment
Liaised with internal and external I.T. vendors to assess, pilot and test strategy software packages
and intranet solutions to streamline key performance metric and operations reporting for executives

Expectations

Seeking a fast-paced, growth-oriented and creative environment, where people co-operate and collaborate as co-owners (or in the culture and spirit of "everyone is an owner"). Preferably in my domains/industries of expertise but open to other industries as well: software, mobile, app and web platform development; creative/digital media file sharing; children's toys/family oriented/skill-based physical and digital gaming; music and media production; education and ed-tech; online learning; ehealth and mental health; real estate, asset management and intellectual property.