ITSM
Summary
12+ years of professional experience in results-driven ITSM and as a ServiceNow Techno-Functional Consultant with experience in designing, implementing, and optimizing IT service management solutions Expertise in ServiceNow platform configuration, customization, and integration, with a deep understanding of ITIL best practices. Skilled in translating complex business requirements into actionable workflows, automation, and reports. Known for delivering exceptional results through a combination of technical proficiency and a customer-centric approach. I am seeking to leverage my experience to help organizations transform their IT service delivery and drive digital transformation
Expectations
Better prospects and growth
Employment Preferences
Expected Base Salary
**0,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- ITIL
- ITSM
- Delivery Management
- Process Design
- Implementation
- Project Management
- Processes
- Incident
- Problem
- Change
- Service Catalog
- Performance Analytics
- SLA Reporting
- APM
- ITAM
- CSDM
- CMDB
- Risk
- Audit
- Governance
- Compliance
- MAS Guidelines. ITSM
- ITOM ServiceNow
- Discovery
- BMC Remedy
- Atrium
- Manage Engine
- Asset Explorer
- SAP
- MSBI
- HP UCMDB
- SCCM
- JIRA
- Dynatrace
- SCOM
- SolarWinds
- Nagios
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