ITIL/ITSM expert, Business Analyst, Scrum Master

Summary

As an IT engineer, I have over 12 years of rich and professional experience including international experience for 2 years ( Canada). involved in IT Operation Management as well as Service Management (certified on ITSM), including Problem/Incident Management, Service Level management and Change Management. I am a self-motivated IT Service Management Professional, with focus on the big picture, persistently finds solutions to challenging problems and specialized in IT Infrastructure administration & support.
During my career, I have led/managed several service delivery projects in multiple sectors, gaining strong experience in IT Service Management, Project Coordination, Support Service Delivery and Team Leadership. I am skilled at tasking, monitoring, taking performance feedback, recommending competence upgrade, handling conflicts, and mentoring and motivating team members. Besides, I have innovation, decision making, problem solving, planning, collaboration and communication skills as well.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Service Management
• ITIL
• ITSM
• Scrum
• Business Analyst
• Operations