IT Technician

Tech Support Tucson, Arizona, United States

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Summary

A major career highlight was the end-to-end cloud migration where I worked directly with the CTO of a healthcare organization, successfully transitioning over 400 users from decades old on-premise systems (Cisco CUCM, Microsoft AD) to modern cloud-native solutions (Cisco Webex, Microsoft Teams, Azure AD).

My technical expertise is broad, encompassing administration and troubleshooting for major enterprise platforms, including Windows/Linux servers, Office 365, macOS, and various MDM systems, which I have applied in subsequent roles in both the retail and hospitality space. In addition, my hands-on experience includes managing and troubleshooting core network protocols like TCP/IP, along with administering firewall, router, and switch configurations to ensure secure and seamless connectivity for both corporate and guest networks, both remotely and in person.

Expectations

I am a young professional seeking a role where I can grow beyond frontline support. I'm eager to develop deeper skills in networking, cloud platforms, and scripting through mentorship and challenging projects. My goal is to join a company that invests in my development, so I can evolve into a subject matter expert and a valuable long-term asset.