IT tech support

Tech Support Seattle, Washington, United States

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Summary

Amazon AWS, Inc.
Software Development Engineer July, 2022 - Present
Developed and enhanced natural language understanding (NLU) capabilities in Amazon Lex, enabling conversational AI
interactions with high accuracy and improved user experience.
Led the design and implementation of a multi-turn conversation management system in Amazon Lex, allowing users to
have context-rich and dynamic conversations with chatbots and virtual assistants.
Successfully delivered a language expansion project enabling 14 new locales for customers using Amazon Lex, increasing
scalability and customer involvement by 20%.
Collaborated with cross-functional teams to integrate Amazon Lex with other AWS services, such as Lambda, DynamoDB,
and S3, enabling seamless data processing and storage for conversational applications.

Office of Information Technology UT Arlington, Texas
Student Assistant August, 2021 - May, 2022
Improved Security on university systems by integrating software scripts with the device.
Automated the bug report system to create boost productivity amongst personnel.
Produced greater opportunity for increasing savings by eliminating the need to outsource security provision on technology. Troubleshooted and diagnosed essential lab equipment.

Evergreen Publications India ltd India
Data Analysis Intern May, 2021 - August, 2021
Various professional statistical techniques to collect, analyze and interpret data from customers and partners.
Identified and reported any data issues, conducted detailed weekly reports.

Expectations

Clear Job Responsibilities
Supportive Work Environment
Opportunities for Growth
Challenging Projects
Competitive Compensation
Work-Life Balance
Professional Development