IT Support Specialist/Help Desk Specialist

Summary

Currently enrolled in a 13-week intensive IT Support program with hands-on technical support training, resulting in obtaining the Google IT Support Professional certificate. 12 years of experience in customer-facing roles have led to strengthened skills in communication, customer service, and client management.

Expectations

Fully remote job that offers professional development towards furthering my education within the IT industry. 40 hours/week and work-life balance.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• Google IT Support Professional Certificate
• Skill Development Includes Troubleshooting
• Customer Support
• Networking
• Operating Systems
• Systems Administration
• Security
• Aligns With Updated CompTIA A+ Certification Objectives
• Additional Skill Development
• Completed Hands-on Technical Coursework Covering Microsoft 365
• Excel
• Windows 10
• ServiceNow Ticketing System
• Fundamental Cloud Concepts
• PC Maintenance
• Performance