IT Support Manager

Summary

Top performing and solutions-driven IT support specialist and subject matter expert offering 22 years experience in delivering innovative IT initiatives while managing various aspects of source management and cross-functional leadership. Material working experience in Information Technology field, stretching from hands on to Managerial roles. Experience in Managing projects and technical support teams while providing apposite solutions to all complex software issues. Situational leader with remarkable skills in effectively leading teams and facilitating a collaborative working environment while maintaining strong and cordial working relations with team/staff. Inspiring, motivating and guiding team members towards achieving or exceeding set KPIs and KRAs. Realigning work groups to improving accountability by encouraging employees to take ownership of results and efforts and develop teamwork leading to increased productivity.

Expectations

Hybrid, Diverse , Growth , long term incentives

Employment Preferences

Expected Base Salary

**0,000 AUD

Academic Degree

Security Clearance Level

Experience

Skills

• Service Now Cisco Technology Casper PowerShell Systems Troubleshooting Cisco Technology Citrix Networking Troubleshooting DNS
• Active Directory Windows 10
• 11 Exchange 2010
• MS365 Windows Server Microsoft Technology Xerox MFP Printers Video Conference Systems Polycom DHCP VPN Wi-Fi Helpdesk
• Altiris SCCM Security TCP
• IP HP LAN-WAN IP Incident Management Computer Hardware Routers Switches MAC Security
• Antivirus TrendMicro Symantec
• McAfee
• Core Competencies
• Key Skills
• Strategic Planning
• Enablement Team Building
• Direction Contract Negotiations Cost Benefits Analysis Stakeholder Management IT Infrastructure Design
• Implementation Risk Assessment Disaster Recovery Contingency