IT Support Engineer I/II

Summary

Im an experienced IT Support Engineer with over 15 years of expertise providing end-to-end technology support, with a particular focus on executive-level service. Throughout my career, Ive built a strong reputation for delivering reliable, discreet, and high-quality IT solutions that keep operations running smoothly and leaders focused on their business priorities.

Most recently, Ive supported C-suite executives at Janus Henderson Investors, where I serve as a trusted technology partner. I manage a wide range of responsibilitiesfrom advanced troubleshooting and video conferencing support to mobile device management and on-site hardware repairs. My ability to resolve complex technical issues efficiently while maintaining professionalism and discretion has made me a key point of contact within the organization.

Prior to this, I led regional IT support efforts at Synoptek Inc., overseeing technology operations across multiple states. I successfully executed large-scale projects including Windows 10 migrations and Office 365 transitions, while maintaining strong SLA performance and ensuring security compliance.

I hold certifications as a Dell Technician, CompTIA A+ professional, and AWS Cloud Practitioner, and bring hands-on experience across Microsoft 365, Active Directory, ServiceNow, and enterprise-level video conferencing systems.

Above all, Im passionate about helping people work better through technology. I thrive in fast-paced environments, adapt quickly to changing needs, and take pride in delivering IT solutions that are both technically sound and service-oriented.

Expectations

I am eager to bring my expertise, professionalism, and problem-solving skills to your organization and would welcome the opportunity to discuss how I can contribute to your team. To work within a team environment where personal and professional growth can be gained. The ability to ask questions when necessary and receive honest feedback. You're only as strong as your weakest link. I look forward to the possibility of an interview and appreciate your consideration.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Microsoft 365
• Active Directory
• ServiceNow
• SharePoint
• Zoom
• Teams
• VPN
• TCP
• IP
• DNS
• DHCP
• Dell Certified Technician
• Polycom
• Cisco Video Conferencing
• Windows 7
• Windows 10
• Windows 11
• MacOS
• Linux
• AWS Certified Cloud Practitioner
• Office 365 Migration
• System Imaging
• System Staging
• Powershell
• Executive IT Support
• C-suite Support
• Help Desk
• Service Desk
• IT Asset Management
• Hardware Troubleshooting
• Software Troubleshooting
• Remote Support
• On-site Support
• Security Compliance
• Sarbanes-Oxley
• Technical Documentation
• Process Optimization
• Knowledge Base Development
• Windows 10 Upgrade
• Cloud Migrations
• System Backups
• Data Recovery
• Encryption Installations
• Incident Management
• SLA Performance
• Vendor Coordination
• Inventory Management
• CompTIA A+
• Dell Certified
• AWS Cloud Practitioner
• Network Systems Administration
• IT Support Engineer
• Service Desk Specialist
• Help Desk Analyst III
• Executive IT Support Specialist
• Salesforce
• Adobe Creative Suite
• Bloomberg
• Riva