IT Support Engineer

Tech Support Dubai, Dubayy, United Arab Emirates

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Summary

Hands-on experience in ticketing tool (Service
Now) and providing technical support for the
employees to both work at home and work at the
office.
Managing and Preparation of Microsoft Excel
and Word Data.
To Manage user administration create AD new
user, resetting user passwords, lock/unlock user
accounts, setup and maintain account) and adding
client to the domain.
Handled users remotely, remote desktop support
through RDP and Microsoft Teams to support
work-from-home associates.
Managing complaints and overall IT assets of the
company.
Resolving hardware issues through the call log.
Validating and maintaining Hardware Asset
Report.
Supporting VPN connection for the work at home employees
Printers, Scanner installation, and troubleshooting.
Managing of DHCP and DNS.
Deploying, updating, and troubleshooting of McAfee enterprise(ePo)
antivirus, Endpoint security, Proxy agents, DLP agents, AV, and
enforce policies to make the network free from any types of Virus
attacks
OS and Software deployment using System Centre Configuration
Manager (SCCM) console.
MAC OS ( Monterey ) Deployment.
Managing O365, OneDrive, Microsoft Teams, Outlook mailbox -
databases, adding & and deleting email accounts, backup PST and
OST files, rules, notifications, meetings.
System and user OU movement and reset the employee password
through the AD
Experience as a member of the technical support team in 24 × 7 ( Day
and Night shift handled).

Expectations

In my new job, I expect professional growth, challenging projects, a supportive work culture, clear expectations, training and development opportunities, and the chance to make a positive impact on the company.