IT Support Engineer

Tech Support Noida, Uttar Pradesh, India

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Summary

I am an IT Support Engineer with strong experience in providing end-to-end technical support across Windows 10/11, Microsoft 365, Active Directory, Intune, SCCM, and networking. I specialize in troubleshooting hardware/software issues, managing incidents and requests through ServiceNow, and delivering global support via chat, call, and remote tools. I have successfully handled onboarding and offboarding processes, deployed applications, and improved system efficiency through documentation and process optimization. My key achievements include reducing resolution times, enhancing user satisfaction, and supporting seamless IT operations in fast-paced environments.

Expectations

I am looking for a role that offers opportunities to apply and expand my technical expertise in IT support and administration while contributing to business efficiency. I expect to work in a collaborative environment where I can handle diverse technical challenges, support users effectively, and continue learning modern tools such as Microsoft 365, Intune, and cloud technologies. I value career growth, skill development, and the chance to take on responsibilities that help strengthen IT operations and user experience