IT Support Analyst

Summary

Worked on a Finance Project, Supporting the application by monitoring and analyzing logs, jobs, servers, and databases and serving as an SME by handling major incidents, change, and problem management (ITSM, ITIL). Worked with Clients during Month-end processing cycles.
Delivered technical support for critical business applications, ensuring minimal disruption to customer service operations for global clients.
Diagnosed and resolved complex application and system issues by coordinating with cross-functional teams across development, infrastructure, and service management.
Monitored application performance using tools like ServiceNow, AppDynamics, Jira, Confluence, BMC Remedy, and Splunk (adapt based on your actual tools) and ensured proactive incident management to avoid escalations.
Documented technical solutions, created knowledge base articles, and contributed to continuous improvement initiatives to enhance team efficiency.

Expectations

I expect to work in an environment where I can apply my technical skills to solve problems efficiently and help users feel confident using IT systems. Im looking for opportunities to grow professionally through hands-on experience, collaboration with skilled colleagues, and exposure to new technologies. I also value clear communication, supportive leadership, and a team-oriented culture.

Employment Preferences

Expected Base Salary

**0,000 INR

Academic Degree

Experience

Skills

• ITSM
• Incident
• Log Management
• Servicenow
• Jira
• Confluence