IT Support

Summary

Responded to end user support requests to resolve Tier 1 SaaS application issues, prioritizing exceptional customer service and quick resolutions.
Published client-facing support documentation for the company support portal.
Developed and maintained internal documentation within Confluence.
Exercised judgment in escalating defects to engineering teams via Jira ticketing process.
Managed access rights requests for both clients and Actium employees while following HITRUST procedures for approvals and offboarding.
Protected ePHI by following processes in accordance with HIPAA privacy and security regulations.
Partnered with the internal Help Desk and engineering teams during internal projects such as Okta migrations, client decommissioning, system migrations, etc.

Expectations

Im looking for a company with a good culture to be apart of. I need something full-time and remote. Id also like if there was room to grow since Im also starting school for my AS in Data Analytics

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• Access Management
• Troubleshooting
• Remote Instruction
• HIPAA Compliance
• Employee
• Client Onboarding
• Issue
• Resolution Tracking
• Procedure
• Support Documentation
• Data Visualization
• Customer Service
• Zendesk
• Jira
• Okta
• Call Center