IT Support

Tech Support Johannesburg, Gauteng, South Africa

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Summary

IT Tech Support at Uptons Kodak Express, Pretoria February 2017 Present
Individually in the department, managed and owned the responsibility of identifying hardware and software solutions. Troubleshooting technical issues; Backup Management; Diagnosing and repairing faults; Resolving network issues; Installing and configuring hardware and software; Replacing or repairing the necessary parts. Testing and evaluating new technologies; Conducting electrical safety checks on equipment, ensuring smooth operations.
Managing Active Directory of about 600 clients and employees, encompassing user accounts, security groups, and permissions.
In a customer focused role, speaking to customers to quickly get to the root of their problem while providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved.
Supporting the roll-out of 1 new application.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.

Salesforce Client Service Officer at Pinotage Advisory (Volunteer) July 2023 September 2023
Manage Active Directory of 20 per day, encompassing user accounts, security groups, and permissions.
Develop, manage, and deploy effective Group Policy Objects (GPOs) in a remote context.
Maintain clients focused working environment for team. Provide client support in an accurate and timely fashion. Builds positive and productive relationships with clients. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved.
Analyze and resolve service issues promptly.
Assist in risk and mitigation activities.
Support the roll-out of 3 new applications through SalesForce.
Virtual Internship at Anz - New Zealand, Virtual December 2022 January 2023
Assist in conducting security assessments and identify potential vulnerabilities and weaknesses in clients' systems.
Participate in multiple threat analysis and incident response activities.
Monitor and analyze security-related data to identify potential security risks.
Assist in the preparation of reports and presentations on cybersecurity initiatives and projects.

Virtual Internship at SAP Johannesburg, Johannesburg August 2022 September 2022
Participated in diverse cybersecurity projects and tasks under the guidance of experienced professionals.
Learning and applying cybersecurity concepts, techniques, and best practices to real world scenarios.
Assisting in security testing and evaluating security systems and technologies.
Collaborating with the team to identify, report and resolve cybersecurity threats and vulnerabilities.