IT Support

Summary

Configured and analyzed large data sets, including a demonstrated thorough aptitude of database management for 30 clients using Appetize Connect.
Prioritized and managed multiple tasks across cross-functional teams to support client implementations.
Communicated effectively in written and verbal formats to various audiences (including multiple levels of management
and external audiences) in a professional business environment.
Provided extensive technical support to go-lives through participation in hardware implementation and support projects
for various clients.
Led in-person and remote trainings of staff for 15 clients nationwide.
Developed deep knowledge of customer businesses and relationship to company objectives.
Managed assignment of 950 remediation tickets to ensure effective resource management across the IT team.
Completed an average of 100 tickets involving software installation, hardware maintenance and privileged access over 3
months, resulting in a
Provided Tier 1 support to 200+ users onsite and remotely, including troubleshooting, diagnosis and proper escalation of
issues.
Managed server backups via Symantec Backup Exec. on a weekly basis.

Expectations

To work in an environment where I can display and expand my knowledge of modern technology, its uses, and how possible future uses can impact the everyday life of the average citizen.
To grow to position where I can oversee and manage a team and lead to the successful completion of projects.

Employment Preferences
Expected Base Salary

**,000 USD

Experience

Total Professional Experience

3 years

Startup Experience

1 year

Big-Tech Companies

no experience

Enterprise Experience

no experience
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