IT Supervisor

Summary

With 7 years of Technical Support experience, ranging from L1 to L2, I possess an in-depth understanding of support processes and have demonstrated leadership as a former Technical Support Supervisor. My most notable achievement involved successfully implementing a new ticketing tool, leading to a substantial reduction in SLA violations and the tool's continued integration as standard operating procedure. At work, I prioritize respect as a core value, fostering a positive and productive environment. My greatest strengths lie in problem analysis and resolution, complemented by a keen analytical mind and unwavering attention to detail. Beyond the workplace, I'm an avid mountain biker, enjoy strategic online gaming for relaxation, and delve into the art of coffee brewing during my leisure hours.

Expectations

In my search for a new job, I'm primarily seeking a role that allows me to leverage and further develop my technical support and leadership skills. I'm eager to contribute my extensive experience in support processes and my track record of achieving positive outcomes, such as implementing efficient tools and reducing SLA violations. Additionally, I value a work environment that promotes respect and teamwork as a fundamental aspect of its culture. Ideally, I would like to join a company where I can continue to excel in problem analysis and resolution, and where my attention to detail and analytical thinking can make a substantial impact.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Root Cause Analysis
• People Management
• Service-Level Agreements
• SLA
• ITIL
• Linux
• Amazon Web Services
• SQL
• Windows Remote Desktop
• Escalations Management
• Freshdesk
• Manage Engine Service Desk Plus
• Google Workplace
• Problem Management
• Root Cause Problem Solving
• MySQL
• Miro