IT Service Management

Summary

Dedicated IT professional with more than 5 years of experience in IT Service Management, IT Infrastructure, ITIL Framework lifecycle (IT incident management, IT service requests, and IT change management, IT problem management, etc). Proficient in Project Management methodology, I excel in driving business success through innovative solutions and strategic alignment.

My role involves designing customer-centric innovations, collaborating with cross-functional teams, and managing portfolio data for strategic decisions. I have a strong track record of researching and developing new concepts, ensuring delivery exceeds customer expectations.

My skills extend to coordinating cross-functional activities and representing customers internally, contributing to project success. I make sound decisions independently while aligning with both customers (Bank Users) and management. Additionally, I have expertise in ITIL Framework, implementation of ITSM tools like BMC Helix Remedy-force, Organizational Changes, Regulatory Compliance, and Risk analysis.

I am currently seeking opportunities to further enhance my technical acumen and contribute to organizational success.

Expectations

My skills extend to coordinating cross-functional activities and representing customers internally, contributing to project success. I make sound decisions independently while aligning with both customers (Bank Users) and management. Additionally, I have expertise in ITIL Framework, implementation of ITSM tools like BMC Helix Remedy-force, Organizational Changes, Regulatory Compliance, and Risk analysis.

Employment Preferences

Expected Base Salary

**,808 USD

Academic Degree

Security Clearance Level

Experience

Skills

• ITIL
• IT Service Management
• Software Engineering