IT Service delivery manager

Summary

IT Service Management professional with 13 years of experience in IT Service Delivery, ITIL, Major Incident, Change & Problem Management, and IT Project Management. Currently serving as an IT Service Management Process Lead, specializing in ITSM process management, SLA and Escalation Management, and IT audits. Certified in ITIL V4, Project Management, AWS Solution Architect, and Microsoft Azure. Holds a B.Tech in IT and a Diploma in Electrical & Electronics Engineering. Proven track record in managing asset lifecycles, leading helpdesk teams, and driving cost savings.

Expectations

In my new job, I am seeking an opportunity to leverage my extensive experience in IT Service Management to drive process improvements and enhance service delivery. I aim to work in a dynamic environment where I can collaborate with diverse teams, contribute to innovative projects, and further develop my skills in ITIL, project management, and cloud solutions. My goal is to contribute to an organization's success by implementing efficient ITSM processes, ensuring high customer satisfaction, and achieving operational excellence.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• IT Service Management
• Client Management
• Escalation Management
• Project Lifecycle Management
• Service Improvement
• Continuous Service Improvement
• Customer Satisfaction
• Process Management
• IT Audit Business
• Data Analysis
• Team Management
• IT Service Delivery
• ITSM
• ITIL
• Process Improvement
• Vendor Management
• Helpdesk Management
• IT Asset Management